Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request an exchange or store credit. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@irissolis.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@irissolis.com.

 

EU Customers – 14 Day Cooling-Off Period

If you are located in the European Union, you have the legal right to cancel your order within 14 days of receiving your item(s). To exercise this right, you must notify us within 14 days and ship the item(s) back to us within the same timeframe.

Returned items must be in unworn, unused condition, with all original tags and packaging intact. Any items that are worn, damaged, or not returned in their original condition will not be eligible for a refund.

Please note that all return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method, as we are not responsible for lost or undelivered returns. Refunds will only be processed once we have received and inspected the returned item(s).

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if your request for store credit has been approved. If approved, you’ll receive store credit in the form of a digital gift card within 10 business days.

If more than 15 business days have passed since your return was approved and you haven’t received your store credit, please contact us at info@irissolis.com